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Web Hosting Support Center
Real People, Real Help, Available 24/7
Whether you need help setting up your first website or troubleshooting a technical issue, our support team is here for you around the clock. We are real people based in the US who actually understand hosting, and we have been doing this since 2002. Below you will find self-service resources along with ways to reach us directly.
Live Chat
Talk to a real person right now. Our support agents are online and ready to help with any hosting issue.
Start a Live ChatSubmit a Ticket
Need a detailed look at something? Open a support ticket and our team will dig in and get back to you.
Submit a TicketKnowledge Base
Searchable library of how-to articles, common fixes, and step-by-step guides for hosting tasks.
Search Knowledge BaseVideo Tutorials
Watch step-by-step video walkthroughs covering cPanel, WordPress, email setup, and more.
Watch VideosFAQ
Quick answers to the most common questions about hosting plans, billing, features, and more.
Visit FAQ PageWebmaster Glossary
Not sure what a term means? Look up plain-English definitions for common hosting and web terms.
Visit GlossaryCommon Support Questions
How do I get help with my hosting account?
The fastest way to reach us is through live chat, available 24/7 from any page on our site. You can also open a support ticket if your issue needs a more detailed investigation. Both options connect you with our US-based team.
What are your support hours?
Our support team is available around the clock, every day of the year. Live chat and ticket support are both staffed 24/7/365. There are no off-hours and no bots handling your requests.
Can you help me migrate my website?
Yes. With any annual hosting order, we will migrate your website from your previous host for free. Just open a support ticket after placing your order and include your old host's login details. Our migration team handles the rest.
Do you offer phone support?
We focus on live chat and ticket support because they let us share links, screenshots, and work directly in your account to resolve issues faster. Our average chat response time is under 2 minutes.
Where is your support team located?
Our support staff is based in the United States, on-site at our data center near Seattle, Washington. When a server needs hands-on attention, we don't open a ticket with a third party. We walk over and fix it.
What if I'm not happy with the service?
Every hosting plan comes with a 45-day money-back guarantee. If you're not satisfied for any reason within the first 45 days, you can cancel for a full refund. We also offer a price guarantee with no surprise renewal increases.
