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45-Day Money-Back Guarantee
Try Ultra Web Hosting Completely Risk-Free
We're confident that once you try Ultra Web Hosting, you'll want to stay. But we also understand that choosing a hosting provider is a big decision, and you shouldn't have to commit before you know it works for you. That's why every shared hosting plan comes with a 45-day money-back guarantee.
If you sign up for any of our shared hosting plans and you're not completely satisfied within the first 45 days, just let us know. We'll issue a full refund of your hosting fees. No hoops to jump through, and no hard feelings. We want you to host with us because you want to, not because you're locked in.
Most hosting companies offer 30 days. We give you 45 because we think you deserve more time to set up your site, move your content, test performance, and make an informed decision. That extra two weeks makes a real difference when you're migrating from another host or building a new website from scratch.
What the Guarantee Covers
The 45-day money-back guarantee applies to all shared web hosting plans, including Ultra 1x, Ultra Unlimited, and Ultra Unlimited Pro. It covers the hosting plan fees you paid at signup. The guarantee window starts from your initial signup date and doesn't apply to renewals or accounts that have been previously refunded and re-opened.
Eligible for Refund
- All shared web hosting plans
- WordPress optimized hosting plans
- Nginx optimized hosting plans
- Weebly hosting plans
- Monthly, annual, or multi-year billing
Not Included in Refunds
- Domain name registrations
- SSL certificate purchases
- Dedicated IP addresses
- Setup fees & add-on services
- Free domain cost (deducted from refund)
How to Request a Refund
Requesting a refund is easy. You don't need to call anyone, argue your case, or go through a retention department. Here's how it works:
Open a Support Ticket
Log into the client area and submit a ticket to our sales department. Let us know you'd like to cancel and request a refund under the 45-day guarantee.
We Process Your Request
Our team will confirm your account is within the 45-day window and calculate your refund (hosting fees minus any non-refundable items like domain registrations).
You Get Your Money Back
Refunds are processed back to your original payment method. Most refunds are completed within 5 to 7 business days, though your bank or payment provider may take additional time to reflect the credit.
That's it. No cancellation fees, no penalty, no fine print designed to make it difficult.
Why We Offer 45 Days Instead of 30
Thirty days is the industry standard, but it's not enough time for a lot of customers. If you're migrating from another host, you need time to transfer your files, test your site on our servers, update DNS, wait for propagation, and make sure everything is working correctly. If you're building a new site, you need time to install WordPress or your application, customize it, and see how it performs under real traffic.
We'd rather give you the time you need to make a confident decision than pressure you with a tight window. That's also why we pair the money-back guarantee with our price guarantee. We want to compete on value, not lock-in.
What Our Customers Say
Most customers who try Ultra end up staying. But don't take our word for it. Try us risk-free and see for yourself.
Frequently Asked Questions
How long is the money-back guarantee?
45 days from your initial signup date. This is 50% longer than the 30-day guarantee most hosting companies offer.
Which hosting plans are covered?
All shared web hosting plans are covered, including Ultra 1x, Ultra Unlimited, and Ultra Unlimited Pro. VPS and dedicated server plans aren't covered by this guarantee.
Do I need to provide a reason for the refund?
Nope. Just submit a support ticket requesting a refund within the 45-day window and we'll take care of it.
What about my domain name?
Domain registrations are non-refundable because once a domain is registered with the global registry, it can't be returned. If you received a free domain with your hosting plan, the standard registration fee will be deducted from your refund. Either way, the domain is yours to keep.
How do I request a refund?
Log into the client area and submit a support ticket to our sales department. We'll confirm eligibility and process the refund to your original payment method.
How long does the refund take?
We process refunds within 5 to 7 business days. Your bank or payment provider may take additional time to reflect the credit on your statement.
Can I get a refund after 45 days?
The money-back guarantee covers the first 45 days only. After that, you can still cancel your hosting at any time, but refunds aren't available for the remaining term.
This policy was last updated March 2026.
